Every firm says the same things. Here is what we will put in writing
Senior engineers, honest timelines, full ownership — every supplier claims all three, which makes the claim worth nothing on its own. What follows is the version you can hold us to: specific enough to be broken, and written down before you sign rather than discovered afterwards.
Six things we will hold to in writing
The people you meet are the people who build it
No bait-and-switch between the pitch and the kickoff, and no quiet substitution for a cheaper pair of hands three months in. The engineers are named in the proposal and they stay on the engagement.
You own everything from the first commit
Source code in your repository, infrastructure in your cloud accounts, intellectual property assigned to you in the contract. No licence fee for running what you paid us to build, and no technical dependency on us to keep it alive.
We will talk you out of work
If configuring something you already own gets you most of the outcome for a fraction of the cost, that is the recommendation. It loses us a project and earns the next three, which is a trade we are happy to keep making.
Bad news arrives early
A status report that stays green until the month it goes red has been costing you options the whole time. When a date is going to slip we say so in the week we know, with a revised plan attached.
Fixed-scope increments, not open budgets
Each increment is priced and bounded before it starts, and every one leaves you something usable. You are never twelve months in with nothing in production and no way to change your mind.
Built to be handed over
Documented architecture, readable code, real test coverage and a working pipeline from week one. If you bring it in-house or move to another partner, that is a handover rather than a rescue.
What usually happens, and what we do instead
None of this is hypothetical. Each line on the left is something a client has described to us about a previous supplier, which is usually why they were looking for a new one.
- A senior team pitches, a junior team deliversThe named engineers in the proposal are the ones on the work
- Status is green until the deadline is missedSlippage is reported the week it becomes likely, with a revised date
- Scope grows quietly and the invoice explains it laterChanges are priced decisions you approve before they happen
- Handover is a zip file and a goodbyeDocumentation, runbooks and your team operating it before we leave
- The recommendation always happens to be a big projectWe say when the cheaper option is the right one
- Three suppliers blame each other across the seamsSoftware, cloud, IT, security and delivery answer to one team
The seams between suppliers are where projects fail
The build firm says the problem is the infrastructure. The infrastructure firm says it is the application. The security review lands a week before go-live and finds something both of them should have raised in month one. All 6 of our services answer to the same team, so that argument happens in one room, early, and in front of you.
Ask us the awkward question first
Whatever went wrong with the last supplier is the most useful thing you can open with. A first conversation costs you an hour and ends with a straight answer on whether we are the right people for the work.
Talk to us